Privacy Policy

At LevelUp Casino, data privacy is treated as a core operational commitment — not a compliance exercise. This policy explains exactly what we collect, why, and how it is protected.

Information We Collect

Data is gathered across several interaction points:

• Registration: name, email, date of birth, phone number
• KYC verification: government-issued ID and proof of address
• Transactions: payment methods, deposit and withdrawal records
• Technical: IP address, device type, browser version, session timestamps

How We Use Your Information

Your information supports the following operational functions:

• Activating and maintaining your LevelUp account
• Executing all financial transactions accurately
• Meeting KYC and AML obligations under our gaming license
• Running the multi-tier VIP Comp Point loyalty system
• Resolving support requests and player disputes

Data Retention and Deletion

LevelUp retains user data throughout your active account and for the minimum legally required period after closure. Verified deletion requests for non-regulated data are processed within a reasonable timeframe. Financial transaction records may be retained longer to satisfy AML compliance requirements.

Your Data Protection Rights

You are entitled to:

• Access a copy of all personal data LevelUp holds about you
• Request correction of inaccurate records
• Ask for deletion of eligible data
• Withdraw marketing consent without affecting your account

All requests are submitted through our support team and handled with full confidentiality.